EVA Interiors — Client Experience Dashboard

Data updated

Client ExperienceNPS · Complaints · Goals

Period D0287/1

Last updated Jun 23, 2026 · 9:13 am

Admin

NPS Score

6.6

Target: 9.0+

-2.4 pts vs target

Response Rate

56%

5 of 9 · target 80%

-2 responses

Open Complaints

5

Total 6 · closed 1 · target 0

+5 above target

Projects at Risk

3

High risk of 12 tracked

25% high risk

NPS Distribution

5

Responses

NPS by Service

Projects at Satisfaction Risk

Goal Status (this quarter)

Overall NPS

6.6

Target 9.0+ · gap -2.4

Detractor Rate

40%

2 detractors of 5 respondents

Promoter Rate

40%

2 promoters of 5 respondents

Promoter / Passive / Detractor

5

Responses

NPS by Service (Average Score)

Service Breakdown

Service	Responses	Avg Score	vs Target (9.0)	Status

Total Complaints

6

This period

Open

5

83% of total

Closed

1

17% of total

Resolution Rate

17%

Target 100% <48h

By Category

By Country

By Service

Status

6

Complaints

High Risk

3

25% of portfolio

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Medium Risk

6

50% of portfolio

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Low Risk

2

17% of portfolio

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Terminated

1

8% of portfolio

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Risk Distribution Click slice to filter

12

Projects

Top Issues by Risk Summary

Active filters

Risk Level

Status

RM

Country

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Showing 12 of 12 projects

Project #	Client	Country	RM	Risk Level	Status	Risk Summary	NPS	Complaints

Complaint Records & Actions Click a card to expand · 0 entries

Showing all

On Track

0

of 5 goals

At Risk / Off Track

0

requires attention

Quarterly Goals